Drop the Cape and Save the Day: Outstanding Customer Care for Animal Welfare Organizations

  • 30 Sep 2022
  • 10:00 AM - 11:00 AM
  • Zoom


Registration is closed

Drop the Cape and Save the Day:

Outstanding Customer Care for Animal Welfare Organizations

Speaker: Rachel D.K. Finney, CAWA, CEO, Columbus Humane 

September 30, 2022

10:00 - 11:00 a.m. on Zoom

Struggling with complex situations and emotional, challenging clients?  Welcome to animal welfare!  In this session, we’ll explore how your team can deliver consistent, exceptional care for clients and stakeholders, no matter what the day brings.  We’ll discuss:

  • Adoptions
  • Intake and diversion support
  • Donor relations
  • Concerned citizens
  • And more!


Rachel serves as CEO at Columbus Humane, managing 60 staff and 425 volunteers with a budget of $4 million. She has 21 years of executive leadership in nonprofit management and is a Certified Animal Welfare Administrator with 17 years of experience in animal sheltering. Rachel has degrees in nonprofit management, psychology, political science and sociology from Indiana University. She was recognized as Nonprofit CEO of the Year by Columbus CEO in 2015 and a Columbus Business First 40 Under 40 in 2013.

Rachel is a regular lecturer at The Ohio State University College of Veterinary Medicine and delivers keynote presentations on animal welfare and the power of finding advantages in personal and professional challenges. She operates under the philosophy that we should "never be afraid to do the right thing." She shares her home with her husband, 2 children, 3 dogs, 1 cat and 1 fish.

  • $20 per organization for Ohio Fedmembers with 1-5 program participants 

  • $30 per organization for Ohio Fedmembers with 6-10 program participants 

  • $40 per organization for Ohio Fedmembers with 11+ program participants  

  • $45 per organization for non-members 

Registration fee includes a link to a recording of the webinar that will be emailed after the program and available for a limited time. Not sure if your organization is a member? Click here. 

    Ohio Animal Welfare Federation is an approved provider of content which enhances professional competence and aligns with th5 domains of the CAWA Exam specifications. Every hour of training equals 1 CE towards CAWA Recertification. 

    This webinar has also been approved for Continuing Educational Units by the National Animal Care & Control Association (NACA). National certificate holders can submit for credit consistent with the NACA CEU policy located here.

    © 2018 Ohio Federated Humane Societies (d.b.a. Ohio Animal Welfare Federation)

    Ohio Federated Humane Societies is a 501(c)3 non-profit organization. P.O. Box 21328, Columbus, OH 43221 

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